The Travel Industry is changing. More people are traveling than ever before, and travelers, travel and tourism organizations, and government agencies are facing increasing business and customer challenges that are demanding new and improved ways to meet these challenges.
Enter BlenderTravel, a transformational suite of software products to meet these challenges to create better travel experiences and increase business.
BlenderConnect
BlenderConnect is the centerpiece of the Blender Travel solution portfolio that’s designed to engage with your customer to help them build, purchase, and manage their travel and trips easily and efficiently. Its robust features include:
• Target Marketing: To deliver personalized travel, product, and service recommendations and offers that automatically match your customer and their travel needs, interests, and preferences for increased sales and customer satisfaction.
• Personalized Travel Planning: Provides your customers with tools to purchase, manage, modify, and optimize their travel and individual trips.
• Booking Integration: Connect to your and 3rd party booking and operating systems to increase sales and ancillary product revenue.
• Data Capture and Analytics: Capture customer data for improved customer insights and business and marketing analysis.
• Gamification and Loyalty: A complete rewards and recognition system where your customers can earn points and badges, and which can also be connected to your or 3rd party rewards and loyalty systems.
• Communities: A powerful engagement tool that allows you to create travel product and destination forums and discussion groups; and enable social media interaction and sharing.
BlenderWallet
BlenderWallet gives your customers a digital wallet for their phone to receive, organize, manage, access, and utilize their travel documents while they are traveling, including personalized travel updates and alerts.
• Direct-to-Wallet Communication: Customer documents and communications can be emailed directly into your customer’s wallet and accessed without a mobile or internet connection: no more missed travel information, documents, or changes.
• Document Management: In addition to storing documents, the wallet can confirm that documents are up-to-date and valid, and alert customers to document use and expiration dates, reducing the risk of issues during travel.
• Revenue Generation: Integrated booking connections can be set up to allow customers to purchase additional and ancillary products and services before and during their travel.
• Personalized Recommendations: Deliver Product and service
recommendations enabled by AI to provide personalized restaurant, activity, and other recommendations based on your customer’s interests and preferences.
• Permission-Based Security and Privacy: With advanced encryption and privacy settings, travelers can trust that their personal information and documents are secure. And as data is stored on the phone and not in the cloud, your customer controls when and with whom they share their information
BlenderPass
BlenderPass is a solution designed for border control agencies and businesses that have points of entry that need to securely and effectively manage and process people:
• Document Issuance: BlenderPass can issue verifiable credentials and documents for visitors and customers.
• Document Verification: BlenderPass enables authorities to quickly and accurately verify the authenticity of travel documents issued by BlenderPass or any other verifiable issuing organization for real-time validity assurance and processing.
• Data Collection: BlenderPass can collect and report on credential and document information for enhanced border and point-of-entry security and analysis.
Blender Product Portfolio Benefits
For Travelers:
• Convenience: With all travel documents, itineraries, and recommendations in one place, travelers can enjoy a stress-free experience.
• Personalization: AI-driven insights ensure that every aspect of the trip aligns with the traveler's preferences, enhancing satisfaction.
• Safety: Real-time alerts and easy document verification make travel easier, safer, and more secure.
For Travel Companies:
• Revenue Growth: Personalized recommendations and integrated booking capabilities allow companies to offer customer-relevant travel products and services, driving additional revenue.
• Customer Loyalty: By personalizing engagement with customers companies deliver a seamless, personalized, and more enjoyable travel experience, for a stronger relationship with their customers.
• Operational Efficiency: digitization reduces the need for manual processing and handoffs, streamlining operations and lowering costs.
Return on Investment (ROI)
The ROI for implementing the BlenderConnect family of products is substantial:
• Cost Savings: reduce the need for manual intervention, cutting operational costs and improving efficiency.
• Enhanced Loyalty: By offering a superior travel experience, companies can build lasting relationships with their customers, leading to increased lifetime value.
• Increased Revenue: Travel businesses can expect increased sales and higher conversion rates from personalized customer engagement and
recommendations
Uniqueness of the BlenderTravel Solutions Portfolio
BlenderTravel Products stands out by focusing on the customer and delivering a better customer experience, which drives sales through system-supported customer engagement and personalization. Blender Travel recognizes that the best solutions are those that deliver for the business by delivering value to the customer.
Blender Travel applications are designed to transform the way travel companies and travelers work together to plan, sell, purchase, manage and support the traveler throughout their travel journey.
For Travelers, It’s all about easy-to-use engagement and personalization to get the right product at the right time.
Engagement
• Direct communications: A direct digital connection between the traveler and their travel company and suppliers ensures a smooth and worry-free travel experience.
• Travel Updates and Alerts: Informs travelers of any travel and trip changes or safety and security alerts from their travel company, the US State Department, the CDC (Center for Disease Control), and others; including document use and expiration date alerts.
• Communities and Social Media: Tools for travelers to share and get travel information, and to join and follow relevant travel communities, forums, and discussions.
Personalization
• Travel Management: Easy-to-use tools help travelers purchase and manage their travel and trips.
• Profile Management: Travelers are given easy access to manage their profile to keep their personal information, travel interests, and preferences current for more accurate and personally relevant travel information and recommendations.
• Booking Access: Integrated booking tools to help them select and purchase travel products and services that match their trip and travel interests and preferences.
For Travel Companies - it’s all about using engagement and personalization to drive increased sales, revenue, and customer loyalty:
1. Increased Sales, Revenue, and Loyalty:
• Blender Travel helps travel companies deliver the right travel products and recommendations to the right customer at the right time based on the customers' travel, interests, and preferences resulting in increased sales, revenues, and customer satisfaction for a better travel experience and increased customer loyalty.
2. Data-Driven Insights:
• Travel companies can leverage the data BlenderTravel solutions collect to increase their knowledge and insights of the traveler to refine their travel offerings, optimize marketing strategies, and improve customer sales and retention.
3. Risk Management:
• With real-time alerts and advisories, travel companies have a tool to help proactively communicate potential travel risks and issues to travelers, to help them better manage travel risks, and enhance their value as a reliable and customer-focused service provider.
4. Operational Efficiency:
• By improving marketing, sales, communication, and document delivery, Blender Travel solutions help reduce administrative and operating costs resulting in increased sales and revenue and improved customer experience.
For Governments it’s all about Border Security, Safety, and Border and Citizen Information
1. Border Security
• Technology that can verify and validate both digital as well as paper documents and credentials for quick, efficient, and secure entry processing
2. Data Collection
• Supports real-time data capture of both paper and digital credentials and documents, to seamlessly combine and report on them.
3. Data Security and Privacy
• Supports all required types of data security and privacy to meet government and consumer rules and regulations
Strengths of BlenderTravel Technology
BlenderTravel Products’ unique strength lies in their ability to connect to and use all types of data to provide highly personalized and relevant information to them and their customers, going far beyond what traditional travel software offers. Here are some of the ways it accomplishes that:
1. Customer-Centric Focus
• Blender solutions are squarely focused on interacting with the customer to get their feedback to continually improve the delivery of information, products, and services that match them and their interests and preferences.
2. User Managed Profiles:
• Most travel systems rely solely on historical and transactional information to guess what a traveler wants. BlenderTravel products give your travelers direct access to their profile, allowing them to manage and keep their personal information and their travel needs, interests, and preferences, current. This capability, when coupled with the traveler’s historical and transactional data, will more accurately match and deliver what your customer truly wants and needs.
3. Continuous Improvement:
•Unlike static travel apps, BlenderTravel solutions are built around the concept of continuous improvement, which allows them to adapt to new data in real-time to offer more dynamic and relevant traveler information, recommendations, and alerts.
4. Data Integration and Management:
• Robust data and content management that easily integrates with your systems as well as with 3rd party data and content systems to maximize the use and value of the data to drive better outcomes.
5. Configurable Software:
• While most software systems require you to modify your operation to conform to the way they work, BlenderTravel solutions are built to configure to your business processes and the way you want to do business
6. AI
• Blender’s focus on continuous improvement includes identifying and utilizing new processes and technologies as they evolve. AI is an emerging technology that Blender is actively adopting and adapting to our solutions.
BlenderTravel products stand out in the travel industry by offering a more personalized, data-driven approach to customer engagement, travel marketing and sales to enhance your business and your customers’ travel experience. It not only helps travelers have better trips, but also powers travel companies to better sell travel by streamlining operations,
personalizing your customer recommendations, and enabling superior customer service to increase sales and customer loyalty.
Evaluation of BlenderTravel Products in the Travel Market BlenderConnect: Driving Revenue in a Digital World
BlenderConnect is an engagement, marketing, and business development platform that puts the best of you, your products, and services at your customer’s fingertips. A true customer engagement tool, BlenderConnect is designed to improve your marketing and sales capabilities and reduce customer service costs to improve the bottom line and your customers’ travel experience. By engaging and connecting customers and prospects with relevant travel information, products and services that match their interests and preferences, BlenderConnect will help you create and deliver the travel journey customers are looking for, creating a better travel experience that will generate more sales and greater customer loyalty.
For travelers, BlenderConnect is a useful travel management tool that helps them manage the details of their trips with personally relevant travel information and recommendations based on their travel and destination interests and preferences.
An easy-to-use, self-service technology that automatically responds to a user’s changing needs, interests, and preferences, BlenderConnect adds value for travelers who want the best travel experiences. Unlike other personalization software, which relies solely on historical and transactional information to guess what a traveler wants, BlenderConnect uses real-time data along with historical and transactional data to provide individually relevant travel products, services, and support to your customer.
Welcome to the future of customer engagement, service and support.
BlenderConnect: Key Business Elements
• Provides you with 360-degree view of customers and prospects
• Engagement tools collect important customer and prospect data and insights
• Business and Customer User Dashboards
• Allows users to manage their Profile
• Uses the profile to match travel information, products and services to the customer
• Automatic itinerary population into your customers Google or Outlook calendar
• Personalized travel recommendations based on the customer’s trip and profile information
• Alerts for document and ID use and expiration dates
• Alerts for missing credentials and documents
• State Department and CDC alerts
• System access from any computer or mobile device
• Travel communities and social media tools
• Live meeting connections through video calling
• AI powered Travel Assistant to provide customer trip and travel support
• Currency conversion
• Revenue generation
Optional BlenderWallet Add-on: BlenderWallet compliments BlenderConnect by giving your travelers a safe, secure, and private wallet on their phone where they can store, manage, and access all of their travel information, confirmations, documents, IDs and more to use as needed during travel. BlenderWallet also includes a document and credential verification and validation system with a QR Code generator for improved travel processing at travel check points and other points of entry. And as a BlenderConnect customer, you can add BlenderWallet, at a significant discount, to further enhance your relationship and business with your customer.
BlenderWallet: Traveler Support Solution
While there are many digital wallets in the marketplace, none offer the features and functions of BlenderWallet. Today’s digital wallets have been built around the storage of credit cards to support financial payment transactions, while those that do market themselves as travel wallets are largely focused on the creation of a travel itinerary. BlenderWallet is very different.
BlenderWallet is designed around supporting a traveler’s entire journey, allowing their travel companies to deliver travel documents and information directly into their wallet, giving travelers an easy and convenient way to carry, organize, and use all of their travel documents as and when needed to support their travel, and much more.
With BlenderWallet, Travel Companies and Travelers get:
1. Document and Information Storage: Robust document storage to help travelers receive, store, organize, access and use their travel documents and information as needed throughout their trips.
2. Itinerary Calendar Integration: BlenderWallet can be linked to your customer’s Google or Outlook Calendar to create a travel itinerary. It can also integrate with other 3rd party calendars and itinerary tools if needed.
3. Direct to Wallet Communications: BlenderWallet issues each user a personalized email to send and receive emails and documents directly into their Wallet, eliminating both the need to upload documents and information and eliminate the risk of missing an important document or communication.
4. No Internet or Cell Service, No Problem: BlenderWallet automatically receives, and updates emailed communications and documents, allowing travelers to access information at their convenience with or without internet or cell service.
5. Data security: All data is sent using data encryption to keep data safe and secure, and stored only in the user’s wallet on their phone.
6. Permission-based Data Privacy: Users control their data and with whom and how they share it.
7. Profile Management: Users own their profile with the ability to manage it to keep their profile, and with their travel interests and preferences current.
8. Personalized Travel Recommendations: Whether it’s activity suggestions, restaurant recommendations, or packing tips, the wallet filters information to ensure that offers and information received in their wallet is relevant to them and their travel, utilizing their profile information, interests and preferences.
9. Direct Travel Supplier Connection: BlenderWallet’s email gives customers and their travel company the ability to communicate directly with each other for improved customer support before, during, and after travel.
10.Document Alerts: BlenderWallet tracks and alerts travelers to document use and expiration dates, so the traveler never forgets an activity or is caught traveling with an expired document.
11.Travel Alerts: Allows travel companies, the US State Department, the CDC (Center for Disease Control) and others to send alerts if and when necessary due to a travel change or interruption.
12.Document Verification and Validation: Document Verification and validation is an additional feature of the BlenderWallet, ensuring that travelers have everything necessary for their trip
BlenderWallet brings together all the important travel elements that are currently scattered across many different platforms into one cohesive and highly personalized app. The emphasis on the overall travel experience to encompass traveler engagement and personalization, data integration, document storage and verification, and real-time alerts, makes the BlenderWallet a unique offering and a truly transformative product for the travel and tourism industry.
BlenderPass
Document Verification and Validation Strengthens Border and Point of Entry Processing While Improving the Traveler and Customer Experience
BlenderPass offers a complete digital solution for government border agencies, travel vendors, and destinations to meet the complex challenges of granting entry and admission in today’s world. Its seamless document and credential issuance, verification, and validation solution simplifies and speeds up the processing of travelers and customers to improve their experience, while maintaining tight security. Designed around digital data and security, BlenderPass creates more effective and efficient identity capture, tracking and verification at all traveler and customer points of entry. BlenderPass is also highly configurable and can easily and efficiently conform to all necessary government and business rules and requirements to maintain data security and privacy, while creating a seamless processing experience, decreasing congestion and confusion, and improving the experience for all stakeholders.
BlenderPass—The Elements
• Digital credential and document issuance
• Seamless document and credential capture, tracking, and processing
• Robust credential and document verification and validation
• Traveler and Customer data collection
• Data reporting and analysis
• Flexible and configurable to meet each organizations individual business, document, and processing needs, rules, and requirements
• Integrates with organization and 3rd party systems
BlenderPass's Document Verification Solution
1. Enhanced Accuracy and Speed: BlenderPass can offer a more comprehensive verification process by integrating with global databases and providing real-time validation of documents. This can significantly reduce the chances of fraudulent documents slipping through and can expedite the entry process for legitimate travelers and customers
2. Real-Time Data and Updates: Unlike current systems, BlenderPass solution can provide real-time updates on document status (such as expired visas or updated vaccination records) directly to border and point of entry agents, allowing for improved decision-making at points of entry.
3. Holistic Traveler Profiles: By combining document verification with health data, travel history, and other personalized information, BlenderLearn can give border agencies a fuller picture of each traveler, helping them make more informed decisions.
4. Multiple Points of Entry: BlenderPass is designed to work on multiple technology platforms and devices to handle various border and entry locations and scenarios.
5. Reduction of Manual Processing: By automating the document verification process, BlenderPass could reduce the need for manual checks, freeing up customs agents to focus on other tasks and increasing overall efficiency at border control points.
BlenderPass keeps points of entry secure and efficient for both travelers, customers and point-of-entry authorities and businesses.
Conclusion
The Blender Travel Product Portfolio is a true transformational family of products. Whether you are a government agency looking to streamline the border entry process, a travel company wanting to expand sales, or a traveler wanting to have a smooth and stress-free travel experience, Blender has a solution for you. And, if that were not enough, all Blender Travel products, BlenderConnect, BlenderWallet, and BlenderPass, are designed to also work together for a truly cohesive and comprehensive technology ecosystem.
Comentários